TECHNICAL SKILLS ═══════════════════════════════════════════════════════════════════════════ Platforms: Windows, Linux/UNIX (Debian, Ubuntu, CentOS, SUSE, BSD, IRIX) Cloud: AWS (CloudFormation, EC2, IAM, VPC, ELB/ALB, Network Firewall, Route53, Lambda) Networking: Cisco, Sonicwall, Watchguard, FortiGate, Barracuda, Sophos, NetScaler Protocols: TCP/IP, DNS, SNMP, WMI, DHCP, SMTP, FTP, NTP, HTTP/SSL SIEM/IDS: SolarWinds LEM, LogLogic, Tripwire, Snort, Security Onion, AlienVault Monitoring: SolarWinds (SAM, NPM, WPM), Nagios, Cacti, LogStash, CloudWatch Software: VMware, HyperV, Jenkins, Apache, SQL, MySQL, Git, Puppet, OpenVPN Tools: TCPDump, Wireshark, Nmap, Metasploit, Qualys, Nessus, Nexpose Languages: PowerShell, Python, Bash, Batch

PROFESSIONAL EXPERIENCE ═══════════════════════════════════════════════════════════════════════════ Amazon | Technical Lab Developer | November 2018 - Present | Dallas, TX ─────────────────────────────────────────────────────────────────────────── • Design and develop scenario-based training labs across AWS services • Automate lab environments with CloudFormation and custom scripts • Collaborate with architects and SMEs to deliver scalable content • Support and maintain deployed labs across multiple verticals • Enforce security best practices by reviewing policies and templates • Designed custom Network Firewall solution as nested stack to mitigate fraud • Conduct peer and security reviews to uphold compliance standards • Develop custom Lambda functions for integration within lab templates Amazon | Cloud Support Engineer | April 2017 - November 2018 | Dallas, TX ─────────────────────────────────────────────────────────────────────────── • Provided practical solutions to customers using broad range of AWS components • Recreated customer issues in AWS Lab and provided procedure/code fixes • Trained Networking profile new-hires on Route53 • Participated in recruiting and new candidate interviewing • Identified recurring trends and worked with engineers to provide custom solutions Edge Communications | Infrastructure Engineer | January 2015 - April 2017 | Plano, TX ─────────────────────────────────────────────────────────────────────────── • Ensured reliable operations of production, staging and development environments • Developed custom HA PBX solution using pacemaker, cman, and DRBD • Provided systems administration, monitoring, maintenance, and automation services • Utilized Puppet to push packages, configurations and custom code to production • Worked closely with development to manage and maintain code lifecycle • Developed and maintained PXE environment/custom kickstart files • Daily server maintenance (Backups, DNS, OpenVPN, Logs, InfoSec, Web, Radius, MySQL) • Architected and built core infrastructure components (VMware clusters, SAN) • Managed and maintained core IDS systems and vulnerability management systems • Remediated issues from IDS and vulnerability scan reports/logs for PCI • Debugged and wrote custom bash scripts when needed Citrix | NetScaler TRM | September 2014 - January 2015 | Dallas, TX ─────────────────────────────────────────────────────────────────────────── • Administered complex technical issues for Citrix NetScaler product line • Managed customer accounts and acted as sole point of contact • Ran proactive reports for customers regarding bugs, configuration best practices • Reproduced customer issues in Lab to verify problems and provided feedback • Coordinated cross team and cross vendor communications • Analyzed log files and network traces to help determine root cause Fiserv | Sr. Network Analyst | March 2013 - September 2014 | Frisco, TX ─────────────────────────────────────────────────────────────────────────── • Managed and maintained Cisco firewalls and core data center switches • Created and maintained scripts for system maintenance and custom monitoring • Responsible for log management, auditing and incident handling • Captured and investigated network traffic utilizing off the shelf tools • Managed weekly internal PCI penetration scans using hardened Qualys device • Participated in vulnerability review, exploit confirmation and remediation • Constructed and maintained SolarWinds monitoring and SIEM systems • Built internal IDS system and managed event alerts and overall configuration • Administered Tripwire servers, installed patches and tweaked settings • Configured and added new Tripwire policies, verified alerts fired correctly • Produced customer document imaging receptacles using T-SQL Twist Solutions | Systems Administrator | May 2010 - March 2013 | Dallas, TX ─────────────────────────────────────────────────────────────────────────── • Remotely managed client infrastructures using VPN and other remote software • Maintained client firewall configurations (ACL, port lockdown, VPN, hairpin setups, L2L tunnels) • Provided solutions pertaining to SPAM control, backups, cloud products and DNS management • Operated as designated network/server technician within company structure • Diagnosed and fixed a variety of server issues within client environments • Participated in after hours pager rotation within designated technical team • Served as primary technician related to Linux issues for all active clients • Provided best practices recommendations in relation to customer projects • Telecommuted and had no problem staying on task or completing service requests within SLA Ayco, a subsidiary of Goldman Sachs | Systems Analyst | October 2001 - January 2010 | Dallas, TX ─────────────────────────────────────────────────────────────────────────── • Provided hardware and software technical support to approximately 80 regional employees • Monitored and maintained servers, network devices and user workstations • Performed necessary hardware maintenance and upgrades for all regional hardware • Assisted new users on initial system setup and navigation • Diagnosed basic network connectivity issues • Initiated the creation of several logging scripts used for troubleshooting • Supported in house tax software technical issues when needed JCPenney | Help Desk Analyst | February 2001 - October 2001 | Dallas, TX ─────────────────────────────────────────────────────────────────────────── • Provided remote technical support to all retail sales stores • Remotely managed production servers and employee workstations • Installed OS patches and monitored overall health of store servers • Monitored and maintained network hardware • Provided support for network peripherals and sales floor POS registers • Maintained inventory databases via basic SQL queries • Reproduced technical issues in the lab to verify reported bugs Sykes Enterprises | Technical Support Representative | May 1998 - June 2000 | Sterling, CO ─────────────────────────────────────────────────────────────────────────── • Provided hardware and software technical phone support to end users • Assisted users on a variety of platforms (Windows, MAC, and IRIX) • Performed desktop and peripheral support • Ordered software licenses • Participated in after hours pager rotation

EDUCATION ═══════════════════════════════════════════════════════════════════════════ Bachelor of Science in Game Art & Design Art Institute of Pittsburgh CERTIFICATIONS ═══════════════════════════════════════════════════════════════════════════ • AWS Certified Developer - Associate • AWS Certified Cloud Practitioner • SolarWinds Certified Professional • QualysGuard Certified Specialist - Vulnerability Management • Citrix Certified Professional - Networking • LPIC-1 • SUSE Certified Linux Administrator (CLA)

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